STITCHES: Embroidery Business Insights
Volume 146 / July 28, 2011
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VIDEOS

Custom Apparel
C.J. Mittica, editor of Stitches’ sister magazine Wearables, discusses custom-built apparel pulled red hot from the show floor at The ASI Show Chicago. Click here.

What are your decoration and wearables questions? Send them to nrollender@asicentral.com.

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STITCHES MAGAZINE NOW AVAILABLE ONLINE

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BUSINESS VIEW: Using Online Ads To Build Buzz

When the recession hit a few years ago, distributor Kathleen Booth used unwanted downtime to begin learning about e-marketing and advertising. Increasingly, clients turned to her for advice on how they could improve their businesses' visibility online, triggering a shift in Booth's business model. These days, Quintain Marketing specializes as not only a promotional products source, but a full-service marketing firm that builds buzz for clients on the Internet.

At an education session at The ASI Show Chicago, Booth shared tips for how decorators and distributors can enhance the chances a prospective customer will locate them online. For one thing, you should be advertising through Google Adwords, says Booth. The benefits are that you get a guaranteed presence on the most frequently used search engine and you only pay when someone clicks on your ad. "You know you're getting results," she says. "It's a no-brainer."

You can also advertise on LinkedIn, which is particularly effective for business-to-business sales. Again, you only pay per click, but LinkedIn is cheaper than Google and, unlike the search engine, allows ads that feature slick graphics. Your ads, notes Booth, can be targeted to desired LinkedIn groups and set up so that only people with certain titles – say VP of marketing – see them.

Additionally, Booth recommends advertising on Facebook. The social media site allows businesses to target ads to prospects based on geography, demographics and "psychographics" – a person's interests, which they've detailed on Facebook. "It's very effective for business-to-consumer sales," says Booth, who notes businesses should avoid advertising on Twitter as it's the "least developed" advertising platform among social media sites and hasn't yet proven it can turn ROI.

Booth also recommends that you maintain a presence on business review sites, including Yelp, a site where anyone can comment about a business. By "claiming" your business on Yelp, you'll get an e-mail notification whenever someone writes about your brand, giving you a chance to respond.

Strong advertising is great, but it probably won't help if you have a shoddy website. Booth says decorators and distributors should create a website that's rich with content relevant to one's target market. Write a frequently updated blog, create video and make sure your site is populated with keywords that appeal to your market. Once you have great content, you can use tools like Issuu and Pressjack to have content quickly assembled into a sleek online magazine. "Your ads must direct to a good site that makes people want to work with you," says Booth.


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Stitches has a page on Facebook! Please join us (and, please spread the word)! When you become a member of our Stitches Facebook fan page, you’ll connect with us and lots of other decorators and suppliers who are developing innovative approaches to decorating apparel and all kinds of other items. You’ll get the latest Stitches and industry news, view our latest videos, answer polls, read case studies and pick other fans’ brains for their most effective strategies to increase your decorated apparel sales – and your bottom lines. Click here to join us now.


TRENDS TO WATCH: The Power of Performance Apparel
For clients looking for the hot new thing, performance apparel continues to fit the bill because so many people are still just finding out about it, Chris Bernat, chief revenue officer for Vapor Apparel (asi/93396), told attendees of an education session on performance wear at The ASI Show Chicago. Indeed, the high-priced advertising war waged between giants like Under Armour and Nike has only elevated performance wear's status, eliminating the antiquated reputation of polyester from the '70s. "Under Armour and others have spent a lot of money de-cheesing polyester," Bernat said.

Bernat touched on a number of facts about performance wear, as well as the best techniques for decorating it. While embroidering on performance apparel is challenging, embellishing with dye sublimation prints works well. Bernat also discussed how polyester compares to cotton. "Performance apparel can feel like cotton, no matter what you've been told," Bernat said, passing out a couple samples to demonstrate the soft hand that a polyester garment can achieve. And ultimately, Bernat pointed out, the high perceived value of performance apparel can enable decorators to attain better margins. "Performance apparel is more like Audi, Porsche and BMW," he said, comparing the category to high-end car makers in terms of perception.

Who can you sell performance apparel to? Just about any market will have an interest, from schools and fitness centers to local athletic organizations and corporations looking to give employees a comfortable garment with a sharper look.

New Course Available on ASI Education's Online Learning Center
Start working toward achieving your BASI (Bachelor of Advertising Specialty Information) or MASI (Master of Advertising Specialty Information) by taking self-paced, on-demand courses at ASI Education's Online Learning Center. In our newest "Wearables University" course for decorators, "The Ins and Outs of Performance Wear," you'll learn the most popular performance properties and how they work; fabrics and decoration techniques that are most common with performance apparel; and sales techniques to thrive in this category. Get going here: www.syberworks.com/asicentral

 

SALES QUICK HIT: Hiring & Retaining Quality Salespeople
Bringing good salespeople aboard to sell your services can send a decorating business' success soaring. So how do you attract and retain top sellers? Jeff Meyer of Certified Marketing Consultants shared some tips for landing top talent at The ASI Show Chicago during an education session called "Finding, Hiring and Retaining Successful Salespeople." Meyer says it's a myth that hiring a high-performing rep from a competitor is a big score. Among the drawbacks, he says, is that such reps may defect from your company at the first sign of another opportunity. "A lot of times they jump from place to place," he says. "What makes you think you'll be their last jump?"

Meyer says decorators can find good reps from a variety of sources. Look to hire quality salespeople from other industries, creative college graduates with a marketing/business degree and retired business people. "A lot of people's 401(k)s took a hit and they're looking to make income," says Meyer of hiring retired biz pros. "They bring networking and they're going to be self-motivated." Decorators can also connect with job candidates through channels such as advertisements, college interviews, job fairs, personnel departments at closing plants or businesses, churches and headhunters. "It's going to take time and money, but it will be worth it once you find the right person," says Meyer, who notes personality tests can help determine if a candidate is right for your organization.

One question decorators may struggle with is whether to have a sales force of independent contractors or employees. "Both models can work," says Meyer. He notes that employees are less of a risk and provide a business owner with more control, including customer "ownership." "You get measured results and you can direct them on what you expect each day," says Meyer. Independent contractors cost less – you're not dropping money on benefits and payroll taxes – but their customers essentially belong to them and may very well go with the contractor should he or she move on. Generally, the commission split is also higher with independent contractors than with an employee sales rep.

Additionally, Meyer says it's critical that salespeople be given a policy and procedure manual that clearly spells out everything from when commission is paid and bonus policies to the percentage of commissions you hold against bad debts. "The number one cause of salespeople leaving is misunderstanding of one or more sales policies," says Meyer, who notes a clear credit policy must be established and communicated as well.

Decorators must also invest the time necessary to properly train reps. Meyer says business owners can have new hires shadow a seasoned sales pro, attend trade shows, take classes with a sales mentor or even begin as entry-level customer services employees. And once reps are trained and off and running, make sure they continue to concentrate on bringing new clients into the fold. "Focus your salespeople on new acquisitions and your customer service reps on retention," says Meyer.


ASK PHIL
powered by Flexfit

Rain, Rain Go Away

Q: Hi Phil, I am looking for youth raingear to add to our school uniform business – specifically ponchos or hooded raincoats. Can you recommend possible sources? Thanks, Jo Snyder/Four Townes Embroidery

A: Hi there Jo, Get your feet wet by checking out some of these suppliers: Charles River Apparel (asi/44620); (800) 225-0550; www.charlesriverapparel.com; carries the Youth Pacific Poncho (product 8709), made of waterproof polyurethane, in six colors. The supplier also offers the Youth New Englander Rain Jacket (product 8099) in three colors and in sizes S-XL. Vitronic Promotional Group (asi/93990); (800) 666-7117; www.vitronicpromotional.com; might help you weather the storm with its Children's EVA Poncho (product FT8404), which is 100% UVA. Check out Acadia's (asi/30446); (781) 255-0800; www.acadiaonline.net; Youth Rain Poncho, product 50943, as well. It is made of PVC fabric and comes with its own carrying case!

For smaller children, EM Skylink (asi/52208); (805) 496-3022; www.emskylink.com; has a bright-colored, hooded polyester raincoat (product SL100497). Finally, "drop" in on Augusta Sportswear (asi/37461); (800) 237-6695; www.augustasportswear.com; for a clear rain jacket in youth sizes S-XL (product 3161).

I hope this advice doesn't leave you high and dry! (I have way too much fun with this – somebody needs to "rain" me in.)

Selling Tip: You can sell youth raingear to schools, daycare centers, camps, and kid-themed activity centers, restaurants and other businesses, like toy stores.


NEWS BRIEFS & PRODUCT RELEASES
Imprintables Warehouse (asi/58475) offers a digital cutter material that is free of PVC, a plus with companies that want to be as environmentally friendly as possible. Spectra Eco Film is made with ecological polyurethane and is peeled hot. Eco Film can be used on 100% cotton, 100% polyester, poly/cotton blends and even nylon and leather. L.A.T Sport (asi/65948) says its 7.5oz Youth Pullover Hooded Sweatshirt (Style 2296) is a perfect fit for athletic, spirit and cheer programs. The 60%cotton/40%poly hoodie features durable coverstitching throughout, a jersey-lined hood and front pouch pockets. It is available in 14 colors and youth sizes XS – L."
Dalco Athletic announces Jersey Combo Transfer Pack, two-and-three color dye sublimation numbers that decorators apply themselves.  The numbers are offered in combination packages: one 10-inch number, one 12-inch number and two 4-inch TV numbers; one 8-inch number, one 10-inch number and two 4-inch TV numbers; or one 6-inch number, one 8-inch number and two 4-inch TV numbers. Packs are also available without TV numbers. Royal Apparel (asi/83731) recently increased its inventory of black in its three most popular styles. The supplier guarantees that it can fill any order of black in all sizes or it will ship the remainder in five working days with free freight. All three guaranteed styles are made in the United States. They include 5051, a fine jersey unisex T-shirt, 5626 a fine jersey longer-length T, and 5001, a fine jersey women’s cut style.
Graphic Solutions Group will run a "maintenance lab" to help decorators keep their Roland printers up and running smoothly from 9 a.m. to noon on Friday, August 12, at the company's Oklahoma City location. Trained Roland instructors will guide you through the steps of cleaning, diagnosing problems and replacing parts. STAHLS’ Transfer Express (asi/91804) now offers custom stickers that are durable, water and fade resistant and can be applied to almost anything. Stickers can be any number of colors without any additional charge. Stickers, which help a company, team, or organization promote themselves, can be used on notebooks, hang tags, helmets, caps, equipment, promotional products and more.
Imprintables Warehouse (asi/58475) has released a 3-minute video that reviews the Hybrid VS-300 print-and-cut machine. Zach Ellsworth, customization expert at Imprintables Warehouse, demonstrates the main features and benefits of the machine, showcasing numerous application examples that range from apparel to hard goods to signs. To view the video, go to http://www.imprintables.com/product/videos,477.htm. Great Dane Graphics, a leading supplier of royalty-free, high-quality, full-color stock images, recently added new images to its summer category. New designs include a Hawaiian dancer in a grass skirt, a person lounging in a hammock on an island and a surfer riding a wave. Other great designs in this category include a camper, cruise ship, jetski, skull surfboard, sun and tropical fish.
Stahls’ ID Direct (asi/88984) announces the release of the limited edition American Pride Heat Press. The upper platen on the Hotronix Fusion and Hotronix Auto Clam 16-by-20 heat presses features a sublimated image of the American flag.



EMBROIDERY TERMS

Grommets: Small holes that allow for air circulation and ventilation, usually found underarm or in the back neck of garments.

Looping: Loops on the surface of embroidery, generally caused by poor tension or tension problems. Typically occurs when polyester top thread has been improperly tensioned.

Hemp: Three times stronger than cotton and easy to grow, hemp does not require fertilizer or pesticides. It’s also antimicrobial, UV resistant and breathable. It’s not as soft as cotton, but in a blend it can add durability to a garment.

 

EVENTS CALENDAR

Aug. 6-9, San Francisco
San Francisco International Gift Fair
(678) 285-3976; www.sfigf.com

Aug. 7-11, Toronto, ON
Toronto Gift Show
(800) 611-6100; www.cgta.org

Aug. 11, Bloomington
"Selling Solutions Showcase" Room Show
(651) 734-9767; www.umapp.org

Aug. 11-13, Long Beach
NBM Show
(966) 893-7682; www.nbmshows.com

Aug. 13-16, Seattle
Seattle Gift Show
(678) 285-3976; www.seattlegiftshow.com

Aug. 13-18, New York City
New York International Gift Fair
(914) 421-3200; www.nyigf.com

Aug. 14-17, Alberta, ON
Alberta Gift Show
(800) 611-6100; www.albertagiftshow.com

Aug. 18, San Antonio
CAPPA Expo
(830) 980-9077; www.cappatexas.org

Aug. 19-20, Nashville
Embroidery Mart – EAST
(800) 866-7396; www.nnep.net

Aug. 21-24, Marlboro
New England Apparel Club Show
(781) 326-9223; www.neacshow.com

Aug. 21-24, Montreal, QC
Montreal Gift Show
(800) 611-6100; www.montrealgiftshow.com

Aug. 24-25, Long Beach
The SAAC Show
(805) 484-7393; www.saac.net

Aug. 24-25, Orlando
The PPAF Expo
(214) 631-6000; www.ppaf.com

Aug. 27-30, Fort Lauderdale
Fort Lauderdale Gift Show
(678) 285-3976; www.ftlauderdalegiftshow.com

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