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vol 127 / September 23, 2010
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In this issue:
Videos
Business View
Markets to Watch
Sales Quick Hit
Webinars
News Briefs &
Product Releases

Ask Phil
Embroidery Terms
Events Calendar
VIDEOS
Stitches Stitches Cheat Sheet: Add Sublimation to Your Shop
Thinking about offering your clients sublimation? In our newest video series, "Stitches Cheat Sheet," where we answer your decoration and wearables questions, Nicole Rollender, Stitches editor and director of ASI Education, gives you some insider tips on how to get started, what equipment and supplies you need, and more. Click here to watch the video.



ASI Education Update
ASI Education offers you lots of business-building resources. In this video, Nicole Rollender, director of ASI Education, and Dana Reaume, manager of professional development, show you just some of the ways you can keep on top of the latest strategies, tools and technology to grow your businesses.
Click here to watch the video.

What did you think of this video? Send your feedback to nrollender@asicentral.com.

Subscribe now to our YouTube videos.

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Nominate the Supplier Global Resource Sales Rep of the Year!
Supplier Global Resource, the industry's only magazine dedicated to ad specialty suppliers, is holding its inaugural Supplier Sales Rep of the Year contest to recognize outstanding performance, exemplary service and top-notch professionalism.

Do you work with a supplier sales rep who's gone above and beyond for you this year? Do you have a supplier partner who always puts you and your customers' needs first and has a "do whatever it takes" attitude to make you shine?

If you know a perfect contender, e-mail the nominee's name and details regarding what makes him or her award-worthy to Michele Bell, editor of Supplier Global Resource (mbell@asicentral.com), by September 24, 2010. The winner will be profiled in ASI's magazines, receive an array of awesome prizes and get to bask in his or her own fabulousness for the year!
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Here are four strategies that experts recommend for all companies to manage growth safely:

Bank proactively.
If you're waiting until the last minute for banks to rescue you, you're out of luck. "The thing I tell business leaders is you need to set up those lines of credit when you don't need them," says Martin VanDerSchouw, CEO of business consultancy Looking Glass Development. "Because when you do need them, you need them immediately."

Major in chemistry. Hiring star workers is important, but throwing together a bunch of alpha egos is a disaster waiting to happen. "If we had someone who came to our door who might be a decent producer but didn't mesh well, we wouldn't hesitate for a second to say, ‘You know what, it's not working for these reasons,' " says Marv Reineke, co-owner of Pure Marketing Group (asi/302553) in Alpharetta, GA.

Take on the hard stuff. Owners and execs will do the things they like to do, but not address the gaping holes that are difficult to plug – like addressing fixed capital costs that aren't in line with revenues or the business plan. Sure, those costs may lead to growth now, but if they're long-term contracts (on a big building lease, for example), they can be hard to get out of if the business starts to lose some its momentum. The best managers of fast-growing companies aren't afraid to make hard decisions on expenses – even when the organization is flying high.

Know your place. Each stage of growth isn't the same. Going from zero to $1 million or $2 million is far easier than making the next leap up to $5 or $10 million. Create a business plan at each growth phase, so that the organization overall has a roadmap to follow.
BUSINESS VIEW: Learn to Grow Safely

As the economy continues to recover, industry companies are again on a growth track. Fast success, though, can often hamper a company's health. Smaller and medium-size companies can learn how to grow safely from mistakes some of the bigger guys have made.

Success wasn't an accident, Bruce Wimmer thought at the time. Jensen Beach Marketing (asi/234720) was going places, thanks to a ripe economy, aggressive marketing, pinpoint targeting of clients in government and the hiring of capable salespeople. Started in 2000, Wimmer's company was growing steadily at around 20% a year; by 2006, Jensen's success spiked enough to rank it as the fifth fastest-growing distributor in the industry. "Basically we were in the right place at the right time at that point," Wimmer says.

Wimmer, however, couldn't tell that the light of success was an oncoming train. His municipal clients slashed their budget as the economy's woes descended like a black cloud over their Florida beach town. Having expanded rapidly and borrowed too much, the president of Jensen was left reeling. "There was a lot of free money flowing back years ago, a lot of easy money to get, a lot of business loans you could get," he says. "Now we're in a stage where we're paying everything back that we had borrowed years ago."

After layoffs and other cost cuts, Jensen's revenues had fallen 50% from its best years. Honest and forthright about the company's trials since those days, Wimmer espouses a practical outlook: the need to diversify his client base and become more proactive in identifying customers. "We'd like to grow again, but we're going to do it a lot more slowly," he says.

The rags-to-riches tale holds a special place in folklore, but it's the next chapter, the riches-to-rags postscript, that's nearly as commonplace. When giants come crashing down, it's often from the sum total of errors made during their greatest spurts of growth, when everything is changing so quickly. Most importantly, such instances are timeless; they transcend the typical eras of failure like the dot-com bust or the most recent recession.

In this industry, you don't need to look far to witness such occurrences. Promopeddler.com (asi/300367) soared in the online marketplace, notching 865% growth in a three-year period and ranking on the Inc. 500 list for America's fastest-growing private companies. Yet by April of last year, company co-founders Monte Baumgartner and Lewis Amicone were looking to sell or merge the company after sales fell by more than half. The company was later bought by Branders.com (asi/145021) and CEO Jerry McLaughlin.

And, then there's the spectacular flameout of CorpLogoWare. One of the fastest-growing firms in the industry in 2007, CorpLogoWare ran up over $25 million in debt and was out of business by the spring of 2008. "I pressed too far too fast, and I'm to blame for that," CEO Jack Levine said at the time.

At the height of its growth, CorpLogoWare carried 130 account executives and went through nearly double that amount to get there. For Marv Reineke, whose company Pure Marketing Group (asi/302553) in Alpharetta, GA, had 195% growth between 2007 and 2009, it was a firsthand lesson in the evils of excess. "It was growing so fast and the turnover was so high," remembers the former CorpLogoWare exec. "We almost had a rule where you didn't ask somebody their name for the first 30 days. You didn't know how long they would be there." The same could be said of businesses that burn too brightly without fundamental safeguards in place.

The five biggest mistakes that growing businesses make are: not having a plan, ignoring the finances, accepting any deal – big or small, doing everything yourself, and taking on exorbitant expenses.

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Get Educated
In such a competitive market, decorators, distributors and suppliers need the skills to out-think, out-perform and out-service the competition. That’s why ASI has launched the Advertising Specialty Institute Certification Program, the industry’s most user-friendly program. We offer hundreds of live and on-demand courses in an easy-to-track digital platform for free.

The Advertising Specialty Institute Certification Program will allow our members to achieve two certification levels: a BASI, or Bachelor of Advertising Specialty Information, and MASI, or Master of Advertising Specialty Information.

The BASI certification courses serve as a solid foundation for all ASI decorators distributors and suppliers. The BASI curriculum will give members the fundamental knowledge they need to thoroughly understand and better navigate the promotional products marketplace profitably, and partner with their colleagues to become more successful.

The MASI certification courses provide members with advanced knowledge of the advertising specialty industry. MASI holders are recognized as the true industry experts who’ve cultivated profitable and collaborative relationships with distributors, suppliers and decorators. This designation is a testament to their contributions.

Visit www.asicentral.com/education to get started.
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See You at SGIA
Join Stitches Editor Nicole Rollender and a panel of industry experts that includes Jimmy Lamb, manager of communication for Sawgrass Technologies, Ed Levy, owner of Digitize4U, and Dana Zezzo, vice president of sales and marketing for Pro Towels Etc., for a great education session at the SGIA Expo on October 13.

Sell Your Decoration Services to Distributors
11 a.m.-12:30 p.m., Room N116
Grow your profits exponentially by reaching out to ad specialty and wearables distributors – and selling them on your decoration services. Nicole Rollender will lead a dynamic panel of veteran decorators and distributors who will share their best strategies for:

• Finding and connecting with the right contacts at a distributorship
• Pitching your decoration services to distributors with samples, facility tours and other smart marketing strategies
• Partnering with distributors to help them sell more decorated apparel and ad specialties to their clients
• Knowing what every distributor needs to learn about decoration and artwork from you
• Becoming a subcontract decorator for top soft goods suppliers

Visit www.sgia.org for more information.
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MARKETS TO WATCH: Outerwear
A perfect product line to help expand your apparel sales this fall and winter is outerwear. "Outerwear is a great promotional item because it is worn on the outside – literally," says Kirwei Lo, marketing representative for Broder Bros. Co. (asi/42090). "Plus, it has a higher perceived value to end-users than a basic T-shirt, giving it multiple wears, which increases brand impressions and visibility.
The Women's Data Jacket is waterproof and breathable, and features a removable, adjustable hood. Available from Broder Bros. Co. (asi/42090); (800) 521-0850; sales@broderbros.com.
Outerwear is more than just jackets. It's a broad category that has an appeal for nearly every apparel client. Plus, it's versatile in its appeal – every promotional recipient would appreciate getting a piece of clothing to wear on colder days. "Everyone needs outerwear," says Jessica Levine, marketing associate for Boxercraft (asi/41325). "From rain jackets in May to boots in December, each season brings its own reason for certain types of outerwear." Here are two major things decorators need to know to succeed with the outerwear product category.

1. Get climate-wise. Because outerwear covers such a broad range of products, the need for outerwear also covers the entire nation geographically. "The whole country needs outerwear," says Danny Tsai, vice president of merchandising for Tri-Mountain (asi/92125). "It varies from climate to climate what kind of outerwear you're going to be successful with."

If your clients are in Southern California, a light jacket or lightweight fleece might be the perfect product when the air gets chilly near the ocean. If, however, your clients are in Cleveland, a three-in-one jacket with a zip-out lining might help the end-user adapt to varying weather situations. And, if your client is up in Alaska, it's time to start thinking parka.

"When I moved from Georgia to New Jersey, I quickly learned what I considered to be my winter coat was more like a heavy sweatshirt to the Jersey locals," Levine says. "There's definitely a difference in outerwear definitions across geography and climates. That doesn't mean the same types of products can't be shown in different regions."

Levine emphasizes the importance of knowing the target audience and purpose of a promotion. Well-prepared decorators will know what to propose for each geographic area into which they're selling. With company reach expanding across state lines and across climate zones, it's important for decorators to research the needs of their out-of-area clients to make sure they're putting together the best sales presentation and offering.

While warmer areas of the country won't need cool- or cold-weather wear in the summer, there's still an opportunity to sell products like umbrellas, rain gear and light windbreakers and lightweight cardigans for cool evenings. Still, in order to capitalize on the biggest opportunities for outerwear, it's important to know exactly when clients will be purchasing their outerwear based on the climate and weather changes.

2. Stick with fashionable styling. Style is always important when it comes to selling branded apparel. If someone doesn't like a shirt, a jacket or a pair of shoes, they simply won't wear them, even if they're free. Style is even more important in outerwear, because the products are often at a higher price point and are worn more often than other branded apparel, outside of uniforms. "Today it's not good enough to have a jacket that just functions well or keeps its user warm," Tsai says. "A jacket has to have a sharp style in the form of the silhouette, the color palette, contrasting colors; even the color and style of the accessories like zippers and zipper garages are important nowadays."

The message for decorators: Follow the outerwear fashion trends. "Folks will tolerate imperfect sizing, substandard materials and inferior construction if the design is relevant and attractive," says John Amsterdam, president of Neet Feet Inc. (asi/73525). "The goal should be to generate an emotional response in the buyer. Someone may not need an item because they already have one, but if the color and design are great, people will wear it simply because of its appearance."

Now, that's not to say that materials, construction and sizing don't matter – it's just that sometimes style is the top consideration. Staying on the right side of fashion is often a delicate job. If something is too trendy, it will go out of style too quickly, but if something is not trendy enough, it won't speak to the audience to begin with.
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What fabrics should you be using for heat transfers? Which fabrics should you shy away from? You’ll learn the basics of heat transfers, along with two other hot decoration options, in this course.

New Course Available on ASI Education's Online Learning Center
Did you know you can take self-paced, on-demand courses at ASI Education's Online Learning Center? This is the newest and most convenient way for decorators, distributors and suppliers to get educated. In our newest course, "Unique Decoration Techniques: Chenille, Heat Transfers and Crystals," you'll learn the basics of chenille, heat transfers, and crystals and rhinestones, so that you can make an informed decision about whether you'd like to add these unique techniques to your services.

Click here to take the course.
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SALES QUICK HIT:Green Queen Connects Responsibly
Want to promote your business in an eco-friendly way? Take a cue from the real estate industry, where sustainability has become a key selling point.

Susan Singer, senior vice president of sales for The Corcoran Group and a self-proclaimed "eco-broker," has branded herself "The Green Queen." She promotes the sustainability of the properties she's offering, and drives potential clients to her website with an eco-friendly self-promo product.

"Years ago, I used refrigerator magnets and a mouse pad, and they both got me a lot of mileage," Singer says. "But I wanted to do something that was eco-friendly this time and that could be used in an eco-friendly way."

To help spread the word about her business, she ordered plenty of imprinted tote bags made of recycled plastic material. The bags feature a stenciled image of the historic London Terrace apartment building, for which she's a broker, as well as her contact information and branding for Corcoran Group Real Estate. She decided not to include the name of the London Terrace building so that the bag would have wider appeal – she wanted it to be "just about living in New York and having an eco-friendly bag … that way people will want to use them and it's just free advertising," she says.

Singer sent the totes to her neighbors, clients and potential clients – and gave one to every unit in London Terrace. She also distributes them at events when the opportunity arises. For example, she recently offered the bags after she spoke at an Earth Day seminar at Baruch College in Manhattan.

The totes direct people to Singer's website, www.susansingerspaces.com. On this informational and self-promotional site, they'll find information about her properties ranging from Brooklyn to Uptown Manhattan, as well as Tales of the Green Queen, a regular comic strip in which a cartoon version of Singer tours the city, helping people save on energy costs.

Singer's totes get an enthusiastic response. "I've had people call me or e-mail me saying, ‘I'm so grateful for this tote. It's so sweet and reminds me of the building,' and people from the building have just stopped me on the street," she says. "It's really been very good for me."
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We're Tweeting
ASI Education has entered the "Twitter-verse"! Follow our "Tweets" at www.twitter.com/asi_education to be one of the first to learn about ASI Education news, such as ASI Show Keynote presenters, special show events and courses, new webinars and online courses, and more!

Join ASI Eduction Online
It's official: ASI Education has a Facebook fan page. When you become a member, you'll connect with us and lots of other distributors, suppliers and decorators who are developing innovative approaches to sales and marketing. You'll get the latest ASI Education news, view our latest webinars and educational videos, read case studies and pick other fans' brains for their most effective strategies to increase your sales – and your bottom lines. Click here to join us now.
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ASK PHIL

Dear Phil,
I have an American Legion looking for knit polos with stars and stripes. Any suggestions? – Becky, Evon’s Trophies & Awards

I found a couple suppliers with stars-and-stripes polos. First, try Limited Edition (asi/67562); (800) 955-2456; www.flagclothes.com. This supplier has a short-sleeve cotton polo (1012P-USA) and a long-sleeve cotton oxford (1011P-USA), both with an all-over American flag design. Another supplier, Roper Apparel and Footwear (asi/83580); (800) 825-6555; www.eroper.com, offers men’s, women’s and children’s American flag shirts (long-sleeve, short-sleeve and sleeveless) made from pieced-together twill for a more authentic feel.

Selling Tip: There’s nothing better than being able to support your country through apparel. American-flag clothing is patriotic, fun and very comfortable. Think ahead for Fourth of July promos and theme parties!

Dear Phil,

I have a customer who's looking for T-shirts made from bamboo. Is there a source in the industry? – Judy

There are a bunch of suppliers that carry Alo brand T-shirts made from bamboo blended with cotton or rayon. Try S & S Activewear (asi/84358); (800) 523-2155; www.ssactivewear.com; product W3004 – a ladies' long-sleeve T-shirt made from 67% bamboo lyocell/29% cotton. For a men's 70% bamboo/30% cotton tee, choose product M1070 from Bodek and Rhodes (asi/40788); (800) 523-2721; www.bodekandrhodes.com. You can find a ladies' bamboo/cotton/spandex T-shirt (product W1004) at Bella-Alo (asi/39590); (877) 727-2001; www.bella.com.

Got a question for Phil? If you can't find what you're looking for in the Embroiderers Sourcing Guide, write to: Stitches, Attn: Phil Stitch, 4800 Street Road, Trevose, PA 19053. Or fax your question to: (215) 953-3107. For the quickest response, e-mail askphil@asicentral.com. For RN inquiries, visit www.stitches.com for the RN Database link. Although I try my best, I can't always answer every request, so please continue your search on your own. Remember, if you call the companies that I mention, tell them you heard about them here!
 


Outerwear isn't just jackets anymore – it's also these toasty-hot Kodiak custom-logo boots with non-slip soles and several decoration options. Available from Neet Feet Inc. (asi/73525); (760) 721-1944; info@neetfeet.com.

With the traditional outerwear season upon us, what are end-users looking for? Retail and promotional buyers are becoming bolder in their outerwear color choices. "We're definitely seeing a growing demand for bright, fashion colors," Jessica Levine, marketing associate for Boxercraft (asi/41325). "We've added fuchsia to several of our outerwear lines this season."

Also hot? Boots. Neet Feet is now offering Kodiak boots, which are made for cool and cold climates, but double as a fashion accessory that can be seen everywhere from fashion runways to television programs. "The UGG-style boots were originally designed for male surfers, until a few years ago when they were featured on Sex and the City," says John Amsterdam, president of Neet Feet Inc. (asi/73525). "Now they're popular ladies' boots. In California, they're still worn by both sexes."

The Kodiak boot, offered in earth tones, meets a fashion need (and a critical foot-warming need) while serving as the perfect palette for a brand, with decoration locations on the front and back. Boxercraftalso has a new outdoor boot for winter 2010-2011: The Walkabout Boot X251 features a faux-fur lining and comes in the supplier's most popular team and fashion plaids as well as zebra print. As these boots can match many of Boxercraft's other outerwear products, including flannel scarves, decorators can design a great promotion with matching pieces.

Did you know that you can get a new Tip of the Day every day on Stitches.com? Here's just one of the business-building tips you'll find online:

"Designers are taking the traditional biker look and giving it panache by adding sparkle to the skull design with rhinestones and crystals, or they really soften it up and make it more girly."
     Jill Ouellette, chair and professor
     of the fashion marketing program at
    Northwood University's
     Midland, MI campus
WEBINARS

Did you know that ASI Education has more than 50 archived webinars that you can access 24/7? Click here to view our complete selection.

Here are just two of our on-demand selections:

Everything You Need to Know About Stabilizers: To learn about how stabilizers are made, which ones work best with what fabrics and what specialty backings are on the market now, click here to get started, with tips from stabilizer guru Fred Lebow, owner of Lebow Consulting.

Not Just a T-shirt: Everything You Need to Know About This Staple Wearable: Want to know even more about the ubiquitous T-shirt, including the hottest styles and decoration trends, terminology and fabric info you need to know, and the hot markets that are buying tees? Click here to learn some smart strategies that you can implement in your business today.


There are tons of earth-friendly materials to liven up familiar, favorite products. Here are just two ideas.

  • Colorful tote bags made from post-consumer plastic and other recycled material act as carry-all and message board. Think of them for your own real-estate clients, supermarkets and retail establishments.
  • If you can offer an eco-friendly version of a product, in addition to the one the client asks for, why not do it? They may not have realized the eco-friendly option existed.
EMBROIDERY TERMS

Stitch Satisfaction
Decorators have tons of techniques for embroidering apparel. Here are four types of stitches used to add character to any garment.

Balboa Stitch: A technique used to produce tone-on-tone designs that feature the actual stitches as a background and give the fabric prominence. Has an embossed appearance.

Chain Stitch: Stitch that resembles a chain link, formed with one thread fed from the bottom side of the fabric. Done on a manual or computerized machine with a hook that functions like a needle.

Short Stitch: A digitizing technique that places shorter stitches in curves and corners to avoid an unnecessarily bulky buildup of stitches.

Double Stitched: The finish on a sleeve and/or bottom hem that uses two needles to create parallel rows of visible stitching. It gives the garment a cleaner, more finished look and adds durability.
EVENTS CALENDAR

SEPTEMBER 2010
Sep. 20-24, Van Nuys, Ontario, Newport Beach, San Diego, Phoenix

Advantages Roadshow
(800) 546-3300; www.asishow.com

Sep. 30-Oct. 2, Ft. Worth, TX

ISS Show
(800) 241-9034; www.issshows.com

OCTOBER 2010
Oct. 8-9, New York City

Manhattan Vintage Clothing & Antique Textile Show and Sale
(518) 434-4312; www.manhattanvintage.com

Oct. 4-8, Montreal, Ontario, Toronto East, Toronto West, Burlington
Advantages Roadshow
(800) 546-3300; www.asishow.com

Oct. 16-17, Cleveland, OH
Embroidery and Direct-to-Garment Extravaganza
(813) 846-6031; www.swfeast.com

Oct. 17-20, Marlboro, MA
New England Apparel Club Show
(781) 326-9223; www.neacshow.com

Oct. 18-22, Fargo/Moorhead, Minneapolis, Des Moines, Kansas City, St. Louis
Advantages Roadshow
(800) 546-3300; www.asishow.com

Oct. 22-24, Seattle, WA
Seattle Cash & Carry Show
(415) 447-3234; www.weshows.com

Oct. 26, 2010
Moving Up To Wide Format: Sawgrass Technologies Exciting and Informative Webinars

12 p.m.-1 p.m. ET
http://www.sawgrassink.com/v.php?pg=525

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NEWS BRIEFS & PRODUCT RELEASES
Aprons, Etc. has announced the availability of NO-TIE Aprons, a new design that uses Velcro on the neckstrap and waistband, making it adjustable to a variety of heights and body styles.
Bella (asi/39590) and Canvas have hired Suk Chang as their head pattern maker.
Imperial Headwear has improved its Signature X210 Cap to feature a new Velcro closure, a sweep profile with the top button moved back, narrower front panels and premium twill material.
Imprintables Warehouse (asi/58475) now offers Spectra™ lavender shimmer, a vinyl-cutting material that comes on a pressure-sensitive carrier sheet for easy weeding; it is also stretchable.
Siser North America offers VideoFlex® Moda CAD Material, a highly durable film that can be applied to 100% polyester, 100% cotton, or any cotton/polyester blended fabric.
Stahls’ ID Direct has added a red and black Boxercraft (asi/41325) plaid to its line.
SWF East is hosting the Embroidery and Direct-to-Garment Extravaganza 2010 on November 12-13 at the Marriott Hotel in Birmingham, AL. It’s a two-day education and workshop conference devoted to apparel decorating that offers demonstrations on machines and techniques, free seminars, a lunch and door prizes. Visit www.embroideryextravaganza.com for conference information and registration.
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